Overview

As Technology is play great role in dental clinics, Spansure is looking for manage their IT section to be managed from professional work force.

Client:
Spansure
Industry:
Healthcare Industry
Services:
IT Consultancy, Software Development & Hosting

Challenge

Before this dental services practice started working with Technote IT, they struggled with their technology.

It was a big problem, because technology underpins their practice. The dental center uses 3D scans of patients’ mouths to help them create custom molds for dental implants that replace missing or damaged teeth. They often send patient records — including the massive 3D files — between two offices on a regular basis. When their systems stop communicating, they can’t even properly book procedures.

Solution

This dental practice has been a Technote IT customer for about two years. They are on a managed IT services contract where Technote IT’s team of technicians provide backup, disaster recovery, system monitoring, help desk services and technology advice. The services are aimed squarely at preventing downtime and making the practice more efficient so that the surgeons can focus on serving patients — not putting out fires every time a computer breaks or a system goes down.

Results

At Technote our services are proactive. We don’t wait for something to break. We sit down regularly with our clients to assess their systems and their needs, and we prevent things from breaking in the first place.

“The regular meetings help us review everything that’s going on. We are given a heads-up when a piece of equipment is coming to the end of its life, so we can budget for replacing that piece of equipment. Before, IT equipment wasn’t monitored to see how it was running or when it was likely to need an upgrade. When it broke, it disrupted the practice. Technote has eliminated those nasty surprises.”